If you find it hard to manage your ISA or GIA, we can adjust our service to help you.

This could be for any reason: health, life changes, difficulty with technology, communication needs, or anything else even if it is just for a short time. Please let us know if you need support.

You can set up extra support by contacting us or through the Cushon app or the Cushon website.

Ways we can make things easier for you

• Get statements by post instead of online
• Choose documents in Braille, large print, coloured paper, or audio CD
• Ask for extra time and patience during calls or chat
• And many more options

How to set up extra support

1. Contact us or use the Cushon app or Cushon website
   You can call, email, write to us, log in online, or use the app.
2. Tell us about your situation (or keep it private)
   We will make a note so you won’t have to repeat yourself every time.
3. Choose the types of support you want
   There are over twenty free options available.

Set up extra support with the Cushon app

1. Log in
2. Tap Account on the home screen
3. Scroll to the Support section
4. Tap Extra Support to get started

Set up extra support with the Cushon website

1. Log in
2. Click on Account on the home screen
3. Select Extra Support to get started

Set up support by phone, post, or online

Call us: 020 3926 0333

Message us: Complete our online form

Online: Log in to your web account

Post: Cushon 5007, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA