| We hope you'd never need to, but if you do need to raise a complaint, we're here and ready to help sort things out. Just pop an email over to feedback@cushon.co.uk with all the details. We promise to acknowledge your complaint on the very day we receive it. Sometimes, we're able to find a solution straight away. But occasionally, we might need a little extra time to collect all the necessary info. Stick with us while we do that. As soon as we have everything we need, we'll ping you an email back with our response. If our response has you smiling again - perfect! You don't need to do anything more. If we don't hear from you within two weeks, we'll take it that you're pleased and we'll drop you another email just to confirm we're closing your complaint. If things aren't quite right just yet, let us know why and we'll gladly take another look. We're committed to providing you with a final response within eight weeks of hearing your original complaint. If at the end of it all you're still not completely satisfied, you can take your complaint to the Financial Ombudsman Service. Just fill in the form on their website, or give them a call on 0300 123 9123 or 0800 023 4567. |
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