To raise your concerns and have them addressed promptly, we've set up a simple process called the Internal Disputes Resolution Procedure. Here's what you need to do:

Send us an email with your complaint to feedback@cushon.co.uk. In your email, please include:
- Name
- Address
- Date of birth
- National Insurance Number

You can submit a complaint yourself or appoint a representative.  If you're making a complaint on behalf of someone else, please include their details and your relationship to them.

Once we receive your email, we'll let you know we've got it. Then, we'll do our best to get back to you with a solution within 8 weeks.

We'll also share your complaint and our response with the Trustees who oversee Cushon Master Trust - your workplace pension.