If you have a complaint or concern, you can follow our complaints process. To raise your issue:

Email us.

In your email, include:

• Your name
• Your address
• Your date of birth
• Your National Insurance number

You can send a complaint yourself or appoint someone to do it for you. If you are complaining on someone else's behalf, include their details and your relationship to them.

Once we get your email, we'll confirm we have received it. We'll aim to get back to you within eight weeks.

We will share your complaint and our response with the trustees of your Cushon pension, which is your workplace pension.

If you're not happy with our response, or if we do not respond within eight weeks, you can contact The Pensions Ombudsman for help. The Pensions Ombudsman is free and independent. You can contact them at:

• Phone: 0800 917 4487
• Email: enquiries@pensions-ombudsman.org.uk
• Website: www.pensions-ombudsman.org.uk